Time-Aware Customer Preference Sensing and Satisfaction Prediction in a Dynamic Service Market.
Haifang WangZhongjie WangXiaofei XuPublished in: ICSOC (2016)
Keyphrases
- customer satisfaction
- service quality
- customer service
- prediction accuracy
- churn prediction
- decision making
- web services
- service providers
- call center
- agent mediated
- service times
- virtual organization
- electronic commerce
- dynamic environments
- service composition
- multi attribute
- user satisfaction
- service oriented
- pricing strategies
- competitive market
- end users
- real time