Keyphrases
- electronic commerce
- customer relationship management
- customer service
- customer behavior
- direct marketing
- customer data
- business processes
- banking industry
- decision making
- business process
- business models
- competitive environment
- information systems
- data mining
- consumer behavior
- business environment
- customer base
- software vendors
- business transactions
- customer loyalty
- customer support
- supply chain management
- business intelligence
- return on investment
- enterprise systems
- business partners
- enterprise architecture
- call center
- cognitive model
- information technology