Understanding music streaming services via text mining of online customer reviews.
Jaemin ChungJiho LeeJanghyeok YoonPublished in: Electron. Commer. Res. Appl. (2022)
Keyphrases
- text mining
- customer reviews
- opinion mining
- streaming services
- product reviews
- online learning
- product features
- information extraction
- natural language processing
- real time
- customer satisfaction
- databases
- text documents
- sentiment analysis
- information retrieval
- data mining
- video streaming
- topic modeling
- context aware
- text classification
- natural language
- positive or negative
- multimedia