Supply chain flexibility aspects and their impact on customers satisfaction of pharmaceutical industry in Jordan.
Sulieman Ibraheem Shelash Al-HawaryAyat Saed MohammadAnber Abraheem Shlash MohammadAseel Hasan Hussein AlsarahniPublished in: Int. J. Bus. Perform. Supply Chain Model. (2017)
Keyphrases
- supply chain
- pharmaceutical industry
- customer demand
- customer satisfaction
- supply chain management
- radio frequency identification rfid
- customer orders
- bullwhip effect
- supplier selection
- inventory management
- lead time
- service level
- decision making
- drug discovery
- revenue sharing
- planning horizon
- medical diagnosis
- pricing strategies
- inventory policy
- service quality
- rfid technology
- customer service
- user satisfaction
- computational models
- quantity discount
- low cost