The Effect of Online Service Retailers' Quality Gaps on Customer Satisfaction.
Asem Majed OthmanVincent K. OmachonuEmad Hashiem AbualsauodPublished in: Int. J. Syst. Serv. Oriented Eng. (2017)
Keyphrases
- customer satisfaction
- service quality
- user satisfaction
- information quality
- service providers
- customer service
- online shopping
- internet shopping
- quality of service
- online learning
- electronic commerce
- customer loyalty
- competitive advantage
- product design
- information systems
- marketing strategies
- call center
- real time
- online services
- customer reviews
- supply chain
- customer data
- core competence
- databases
- web services
- internet banking
- website design
- database