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: Action Research in a High-Tech Company.

Tábata Fernandes PereiraLuiz Felipe PuglieseJosé Arnaldo Barra MontevechiMona Liza Moura de OliveiraStewart RobinsonAmarnath Banerjee
Published in: WSC (2018)
Keyphrases
  • high tech
  • case study
  • customer support
  • theoretical framework
  • lessons learned
  • design science
  • decision trees
  • real world
  • web services
  • software process improvement