Modelling the factors influencing the service quality in supermarkets.
M. SureshG. MahadevanR. Dev AbhishekPublished in: Int. J. Syst. Assur. Eng. Manag. (2019)
Keyphrases
- factors influencing
- service quality
- internet shopping
- factors affecting
- customer satisfaction
- technology acceptance
- electronic commerce
- service providers
- user satisfaction
- online shopping
- call center
- information quality
- quality of service
- information systems
- competitive advantage
- grounded theory
- decision making
- competitive environment
- technology adoption
- incident management
- user acceptance
- job satisfaction
- data mining
- real time