The Negative Effect that Benefit Delay in Service Consumption Causes to a Customer and the Countermeasure Against It.
Kazuhiro FujimuraPublished in: AHFE (17) (2017)
Keyphrases
- customer service
- processor sharing
- service requirements
- customer satisfaction
- service times
- call center
- positive and negative
- service quality
- web services
- service providers
- service composition
- countermeasures
- electronic commerce
- single server
- management system
- queue size
- website
- mobile devices
- arrival process
- customer requirements
- marketing campaigns
- customer behavior
- queueing model
- markov chain
- service discovery
- steady state