Customer satisfaction measurement in the private bank sector.
G. MihelisEvangelos GrigoroudisYannis SiskosYannis PolitisY. MalandrakisPublished in: Eur. J. Oper. Res. (2001)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- customer service
- privacy preserving
- commercial banks
- user satisfaction
- core competence
- customer data
- customer reviews
- marketing strategies
- higher education
- customer retention
- search engine
- internet banking
- data acquisition
- data management
- response time
- data warehouse
- customer support
- information systems
- real time
- database