Estimating customer delay and tardiness sensitivity from periodic queue length observations.
Liron RavnerJiesen WangPublished in: Queueing Syst. Theory Appl. (2023)
Keyphrases
- queue length
- service times
- service requirements
- offered load
- call center
- steady state
- arrival processes
- queue size
- arrival process
- fluid model
- waiting times
- single machine
- heavy traffic
- queueing systems
- service rates
- arrival rate
- stationary distribution
- state dependent
- holding cost
- single server
- large deviations
- scheduling problem
- queueing networks
- processing times
- single server queue
- traffic intensity
- heavy traffic limit
- queueing model
- single machine scheduling problem
- parallel machines