It's better than nothing: The influence of service failures on user reusage intention in AI chatbot.
Jinao ZhangXinyuan LuWenqing ZhengXuelin WangPublished in: Electron. Commer. Res. Appl. (2024)
Keyphrases
- end users
- artificial intelligence
- knowledge based systems
- expert systems
- web services
- user interface
- user interaction
- management system
- machine learning
- relevance feedback
- service composition
- service oriented
- user queries
- knowledge representation
- social media
- case based reasoning
- recommender systems
- user experience
- user model
- website
- user satisfaction
- knowledge base
- factors influencing
- user requests
- social bookmark