CUDA-Self-Organizing feature map based visual sentiment analysis of bank customer complaints for Analytical CRM.
Rohit GavvalVadlamani RaviKalavala Revanth HarshalAkhilesh GangwarKumar RaviPublished in: CoRR (2019)
Keyphrases
- sentiment analysis
- customer relationship management
- opinion mining
- sentiment classification
- sentence level
- text classification
- visual features
- product reviews
- general purpose
- marketing strategies
- multi aspect
- banking industry
- text mining
- data mining
- user generated
- product features
- customer segmentation
- natural language processing
- call center
- commercial banks
- low level
- information retrieval
- sentiment lexicon
- real world
- public opinion
- positive and negative