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The Role of Product Involvement in Digital and Physical Reading - a Comparative Study of Customer Reviews of eBooks vs. Printed Books.
Thomas M. Wagner
Alexander Benlian
Thomas Hess
Published in:
ECIS (2012)
Keyphrases
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customer reviews
opinion mining
online product reviews
customer satisfaction
product features
positive or negative
sentiment analysis
product reviews
user generated content
automatically extracting
opinion words
decision trees
machine learning
artificial intelligence
social networks
sentiment classification