E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry.

Ulrike Bauernfeind Astrid Dickinger

Published in: ENTER (2009)

Keyphrases

service quality
competitive environment
email
electronic commerce
tourism industry
customer satisfaction
service providers
decision making
real time
information systems
knowledge management
user satisfaction
job satisfaction
mobile devices
database systems
quality of service
service level