Developing a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress.
Jacques Louis Du PreezMary TateAlireza NiliPublished in: ACIS (2015)
Keyphrases
- design methodology
- case study
- real time
- future plans
- design decisions
- quality function deployment
- user interface
- management system
- online learning
- conceptual framework
- engineering design
- participatory design
- design process
- software suite
- development lifecycle
- business intelligence
- software engineering
- web services
- information systems