E-government: a strategic operations management framework for service delivery.
John F. AffiscoKhalid S. SolimanPublished in: Bus. Process. Manag. J. (2006)
Keyphrases
- e government
- service delivery
- public sector
- government services
- operations management
- service provision
- electronic government
- knowledge management
- digital government
- life cycle
- government agencies
- end to end
- public services
- public administration
- service management
- case study
- information sharing
- data mining
- object oriented
- digital libraries
- online services
- decision making
- information systems