Customer Responses to Service Robots - Comparing Human-Robot Interaction with Human-Human Interaction.
Moritz MerklePublished in: HICSS (2019)
Keyphrases
- service robots
- human robot interaction
- human human interaction
- human robot
- gesture recognition
- home environment
- manipulation tasks
- humanoid robot
- robot programming
- human centered
- electronic commerce
- customer service
- qualitative spatial
- pointing gestures
- hidden markov models
- call center
- customer behavior
- natural interaction