Identifying the Triggers for Management Services in Business Transformation Management.
Niz SafrudinJan ReckerPublished in: PACIS (2013)
Keyphrases
- service delivery
- service management
- management system
- workflow management
- information systems
- decision making
- configuration management
- relationship management
- business requirements
- data management
- enterprise systems
- mission critical
- business processes
- business management
- web services
- enterprise data
- seamless integration
- knowledge management
- information management
- decision support
- cost efficient
- workflow management systems
- reference architecture
- electronic commerce
- business intelligence
- service providers
- business continuity