Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability.
Morteza SaberiAnne KarduckOmar Khadeer HussainElizabeth ChangPublished in: INCoS (2016)
Keyphrases
- big data
- health informatics
- data analysis
- cloud computing
- vast amounts of data
- big data analytics
- real world
- data management
- massive data
- unstructured data
- social media
- data processing
- databases
- high volume
- knowledge discovery
- business intelligence
- information processing
- business analytics
- data stores
- machine learning
- data science
- database