Problem classification method to enhance the ITIL incident and problem.
Yang SongAnca SailerHidayatullah ShaikhPublished in: Integrated Network Management (2009)
Keyphrases
- classification method
- knn
- k nearest neighbor
- support vector machine svm
- text classification
- classification scheme
- classification algorithm
- support vector machine
- nearest neighbor rule
- data sets
- artificial intelligence
- unsupervised learning
- clustering algorithm
- learning algorithm
- associative classification
- test sample
- database