Business Intelligence to Improve the Quality of Local Government Services - Case-study in a Local Government Town Hall.
Rui TeixeiraFernando AfonsoBruno OliveiraFilipe PortelaManuel Filipe SantosPublished in: KMIS (2014)
Keyphrases
- business intelligence
- case study
- e government
- government services
- knowledge management
- data warehousing
- business intelligence systems
- data warehouse
- business information
- decision support
- critical information
- microsoft office
- cross border
- data analysis
- decision making
- data quality
- data integration
- public sector
- real world
- knowledge discovery
- database
- data mining
- developing countries
- business intelligence solutions
- digital government
- sql server
- website
- database management systems
- data collection
- decision support system
- software engineering
- object oriented
- business analytics
- end users
- learning process