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The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective.
Zhenzhen Lu
Qingfei Min
Lintong Jiang
Qi Chen
Published in:
Int. J. Inf. Manag. (2024)
Keyphrases
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management system
data mining
case study
viewpoint
user interface
electronic commerce
engineering design
web services
learning process
social media
design principles