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MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center.
Sergey A. Dudin
Che Soong Kim
Olga S. Dudina
Published in:
Comput. Oper. Res. (2013)
Keyphrases
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computational model
probabilistic model
mathematical model
statistical model
formal model
data sets
neural network
high level
multi agent
prior knowledge
data mining
social networks
theoretical analysis
conceptual model
state dependent