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A multi-server perishable inventory system with negative customer.
Venkata S. S. Yadavalli
B. Sivakumar
Gunaseelan Arivarignan
Olufemi Adetunji
Published in:
Comput. Ind. Eng. (2011)
Keyphrases
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positive and negative
customer knowledge
databases
electronic commerce
customer service
customer behavior
potential customers
customer satisfaction
call center
transactional data
special case
credit card
marketing strategies
churn prediction
retail banking