Implementing Dynamic Management for Mediated Service Interactions.
Xiaoqiang QiaoWei ChenJun WeiPublished in: IEEE SCC (2012)
Keyphrases
- management system
- service platform
- virtual organization
- dynamically evolving
- service oriented
- dynamic environments
- service providers
- information systems
- service provisioning
- service management
- decision support
- service quality
- configuration management
- management policies
- information services
- information management
- customer satisfaction
- service delivery
- customer service
- knowledge management
- end users
- data sets