Mining and classifying customer reviews: a survey.

L. D. C. S. Subhashini Yuefeng Li Jinglan Zhang Ajantha S. Atukorale Yutong Wu

Published in: Artif. Intell. Rev. (2021)

Keyphrases

customer reviews
opinion mining
customer satisfaction
product features
automatically extracting
online product reviews
data mining
knowledge discovery
text mining
user generated content
positive or negative
recommender systems
sentiment analysis