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Mining and classifying customer reviews: a survey.
L. D. C. S. Subhashini
Yuefeng Li
Jinglan Zhang
Ajantha S. Atukorale
Yutong Wu
Published in:
Artif. Intell. Rev. (2021)
Keyphrases
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customer reviews
opinion mining
customer satisfaction
product features
automatically extracting
online product reviews
data mining
knowledge discovery
text mining
user generated content
positive or negative
recommender systems
sentiment analysis