Login / Signup
Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies.
Merce Bernardo
Frederic Marimon Viadiu
María del Mar Alonso-Almeida
Published in:
Inf. Manag. (2012)
Keyphrases
</>
service quality
information quality
customer satisfaction
high quality
service providers
electronic commerce
information systems
quality management
quality of service
information sharing
law enforcement
call center