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Automation of Customer Initiated Back Office Processes: A Design Science Research Approach to link Robotic Process Automation and Chatbots.
Christian Daase
Daniel Staegemann
Matthias Volk
Abdulrahman Nahhas
Klaus Turowski
Published in:
ACIS (2020)
Keyphrases
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process automation
workflow management systems
software evolution
business process
e government
real time
service oriented architecture
process model
mobile robot
electronic commerce
customer satisfaction
customer service
robotic systems
steady state
business processes
customer behavior
lightweight