IT Service Management and Business-Driven IT Management.
Claudio BartoliniJacques Philippe SauvéPublished in: NOMS (2008)
Keyphrases
- service management
- service delivery
- information systems
- business management
- knowledge management
- service provision
- change management
- enterprise systems
- decision making
- business processes
- business intelligence
- end to end
- network management
- management information systems
- information management
- management system
- context awareness
- strategic management
- workflow management
- business world
- project management
- life cycle
- data management
- business users
- business models
- inter organizational
- enterprise wide
- business process
- customer retention
- customer support
- key performance indicators
- systems development
- enterprise architecture
- customer relationship management
- e government
- end users
- business process management
- business applications
- electronic commerce
- online learning
- information technology
- case study
- information technology infrastructure
- incident management