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Identify Customer Element Through Empathy Map and User Persona.
Puti Sinansari
Syauqina Hening Salsabila
Syarifa Hanoum
Agnieszka Lopatka
Wojciech Wlodarski
Published in:
KES (2023)
Keyphrases
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user involvement
user centered
electronic commerce
user feedback
user interaction
user profiles
database
user defined
physical location
relevance feedback
user interface
neural network
user queries
collaborative filtering
user input
user groups
customer satisfaction
marketing strategies
individual user