Competing through Services: Service Migration of Information Technology Product Vendors.
Shu HanT. RavichandranJason Nicholas KuruzovichPublished in: HICSS (2010)
Keyphrases
- information technology
- service providers
- end users
- lifecycle management
- service discovery
- service composition
- service oriented
- web services
- product information
- service delivery
- service quality
- public services
- information services
- service oriented architecture
- mobile services
- value added services
- life cycle
- service selection
- service management
- customer support
- service offerings
- service provision
- information society
- network services
- service platform
- web service composition
- information systems
- online services
- rapidly in recent years
- market segments
- customer service
- service integration
- e government
- service description
- loosely coupled
- mashup
- government agencies
- internet services
- information goods
- service requirements
- search computing
- context aware services
- knowledge management
- service provisioning
- service requests
- marketing campaigns
- video on demand
- semantic web services
- physical location
- configuration management
- security services
- composite services
- context aware
- message delivery
- grid environment
- virtual organization
- software vendors
- customer satisfaction
- cloud computing
- grid services