Keyphrases
- business process
- change management
- knowledge management
- business processes
- case study
- service delivery
- business rules
- project management
- process mining
- process model
- workflow technology
- workflow model
- software engineering
- web services
- business process modeling
- software development
- software reuse
- e government
- business process management
- databases
- knowledge sharing
- service oriented architecture
- information technology
- decision making
- business process models
- software systems
- object oriented
- artificial intelligence