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Empowering Technical Customer Service by Cyber-Physical Industrial Equipment: Exploring Rationales, Opportunities, and Impediments.
Matthias Herterich
Falk Uebernickel
Walter Brenner
Published in:
PACIS (2015)
Keyphrases
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customer service
cyber physical
social networks
physical world
situation awareness
cyber physical systems
customer satisfaction
business managers
data warehouse
physical space
artificial intelligence
information systems
response time
augmented reality
ubiquitous computing
call center