Research on the Relationship between Self-AI Connection and Customer engagement-Based on the Analysis of Customer AI Trust and AI Anthropomorphism.
Yubing SunQingyu LiangPublished in: IMMS (2023)
Keyphrases
- artificial intelligence
- expert systems
- machine learning
- case based reasoning
- neural network
- intelligent systems
- ai methods
- knowledge representation and reasoning
- knowledge representation
- ai community
- knowledge based systems
- ai systems
- customer satisfaction
- call center
- john mccarthy
- artificial general intelligence
- customer relationship management
- lecture notes in artificial intelligence
- electronic commerce
- statistical analysis
- computational intelligence
- data analysis