Enabling Interoperability of Networked Enterprises Through an Integrative Information System Architecture for CRM and SCM.
Bernhard SelkSebastian KloecknerAntonia AlbaniPublished in: Business Process Management Workshops (2005)
Keyphrases
- information systems
- heterogeneous information systems
- enterprise systems
- management system
- real time
- loosely coupled
- supply chain management
- process management
- software architecture
- health care
- heterogeneous systems
- information technology
- web services
- seamless integration
- relationship management
- high tech
- user satisfaction
- customer relationship management
- competitive advantage
- business applications
- information sharing
- knowledge management
- supply chain
- case study
- neural network