Knowledge Management Role on Creating Service Excellence: Case Study on Building Materials Supermarket In the city of Sampit - Indonesia.
Didi SundimanSoni Santiago PutraPublished in: KMO (2016)
Keyphrases
- case study
- knowledge management
- software development
- knowledge engineering
- e learning
- web services
- public transportation
- lessons learned
- materials science
- databases
- tacit knowledge
- public transport
- organizational learning
- development process
- learning materials
- business process
- information technology
- knowledge sharing
- design process
- service composition
- semantic web services
- mobile services
- service providers
- software engineering
- management system
- network effects
- knowledge management systems
- end users