Telecom Enterprise IT System Business Support Ability Evaluation Research.
Xu YangQina LiuHaiying OuPublished in: CSO (2014)
Keyphrases
- knowledge management
- business applications
- activity monitoring
- enterprise systems
- information systems
- business intelligence
- enterprise architecture
- virtual enterprise
- workflow management
- decision making
- enterprise data
- customer support
- enterprise wide
- business environment
- knowledge workers
- service management
- customer relationship management
- evaluation model
- evaluation method
- business management
- social network analysis