The Importance of Confirming Citizens' Expectations in e-Government.
Daniel BelancheLuis Vicente CasalóCarlos FlaviánPublished in: I3E (2010)
Keyphrases
- e government
- public administration
- government services
- electronic government
- public sector
- public services
- government agencies
- developing countries
- service delivery
- government websites
- government organizations
- digital government
- federal government
- case study
- governmental organizations
- information sharing
- knowledge management
- federal agencies
- website
- public institutions