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How Serendipity Improves User Satisfaction with Recommendations? A Large-Scale User Evaluation.
Li Chen
Yonghua Yang
Ningxia Wang
Keping Yang
Quan Yuan
Published in:
WWW (2019)
Keyphrases
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user satisfaction
information systems
recommender systems
service quality
structural equation modeling
customer satisfaction
search experience
perceived usefulness
perceived quality
user perceptions
quality attributes
user behavior
recommendation systems
objective measures