Trust in online hotel reviews across review polarity and hotel category.
Snehasish BanerjeeAlton Y. K. ChuaPublished in: Comput. Hum. Behav. (2019)
Keyphrases
- product reviews
- sentiment analysis
- online reviews
- sentiment classification
- opinion mining
- product features
- reputation models
- customer reviews
- sentiment lexicon
- travel time
- natural language processing
- sentiment polarity
- online learning
- text classification
- sentence level
- opinion summarization
- consumer reviews
- user generated
- trust model
- cross lingual
- trust evaluation
- systematic review
- internet commerce
- e learning