Alignment Is Not Enough: Integrating Business and Information Technology Management with the Balanced Business Scorecard.
J. T. M. van Der ZeeBerend de JongPublished in: J. Manag. Inf. Syst. (1999)
Keyphrases
- information systems
- information technology
- knowledge management
- business management
- decision making
- digital economy
- business processes
- human resource management
- business world
- business models
- strategic management
- business process
- enterprise systems
- business managers
- business intelligence
- small businesses
- business analytics
- key performance indicators
- mission critical
- senior management
- electronic commerce
- business process management
- information technology infrastructure
- systems development
- business environment
- business activities
- business strategy
- service delivery
- enterprise architecture
- project management
- service management
- process oriented
- global economy
- inter organizational
- workflow management
- virtual enterprise
- enterprise wide
- information management
- smarter planet
- business innovation
- case study