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Web-based QFD: a collaborative technique for supporting the adoption of customers' voices.
C. Sudhahar
R. Suresh Premil Kumar
V. Senthil
S. R. Devadasan
R. Murugesh
Published in:
Int. J. Bus. Inf. Syst. (2009)
Keyphrases
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online collaborative
collaborative learning
quality function deployment
internet technology
information technology
e government
customer satisfaction
technology adoption
peer assessment
customer service
geographically dispersed
customer behavior
marketing strategies
support systems
learning environment
multi user
early adopters
decision support
distributed intelligent