Web-based QFD: a collaborative technique for supporting the adoption of customers' voices.
C. SudhaharR. Suresh Premil KumarV. SenthilS. R. DevadasanR. MurugeshPublished in: Int. J. Bus. Inf. Syst. (2009)
Keyphrases
- online collaborative
- collaborative learning
- quality function deployment
- internet technology
- information technology
- e government
- customer satisfaction
- technology adoption
- peer assessment
- customer service
- geographically dispersed
- customer behavior
- marketing strategies
- support systems
- learning environment
- multi user
- early adopters
- decision support
- distributed intelligent