Pharmacy customers' experiences with the national online service for viewing electronic prescriptions in Finland.
Elina LämsäJohanna TimonenPekka MäntyselkäRiitta AhonenPublished in: Int. J. Medical Informatics (2017)
Keyphrases
- service providers
- customer satisfaction
- online stores
- online services
- customer service
- service systems
- service quality
- online learning
- marketing campaigns
- single server
- united states
- bulletin board
- queueing model
- call center
- electronic business
- single server queue
- management system
- real time
- customer support
- national level
- web services
- service times
- service oriented
- service discovery
- job search
- end users
- customer loyalty