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User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems.
Yang Deng
Wenxuan Zhang
Wai Lam
Hong Cheng
Helen Meng
Published in:
CoRR (2022)
Keyphrases
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goal oriented
user satisfaction
service quality
distributed systems
software systems
requirements engineering
perceived usefulness
spoken dialogue systems
objective measures
customer satisfaction