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Book review: The Reader-Friendly Library Service Rachel Van Riel, Olive Fowler and Anne Downes. Newcastle upon Tyne: The Society of Chief Librarians, 2008. 379pp, £25.00. ISBN 9780955902802.
Alan Bundy
Published in:
J. Libr. Inf. Sci. (2011)
Keyphrases
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artificial intelligence
management system
web services
information services
service composition
service quality
service providers
agent architecture
university library
data sets
heavy traffic
neural network
search engine
information systems
end users
customer service