The Effect of Product Review Presentation and Product Type on Customer Evaluations.

Liqiang Huang Chuan-Hoo Tan Kwok-Kee Wei

Published in: PACIS (2013)

Keyphrases

product reviews
sentiment analysis
customer reviews
opinion mining
product features
customer satisfaction
information sources
sentiment classification
user generated
product information
customer requirements
artificial intelligence
information retrieval
electronic commerce