Examining the Mediating Roles of Cognitive Load and Performance Outcomes in User Satisfaction with a Website: A Field Quasi-Experiment.
Paul Jen-Hwa HuHan-fen HuXiao FangPublished in: MIS Q. (2017)
Keyphrases
- user satisfaction
- cognitive load
- website
- user perceptions
- working memory
- website design
- information systems
- service quality
- individual differences
- skill acquisition
- information quality
- structural equation modeling
- learning outcomes
- kolmogorov smirnov
- exploratory search
- customer satisfaction
- perceived usefulness
- user interface
- cognitive load theory
- databases
- user experience
- pupil size
- web pages