Service Failure Complaints Identification in Social Media: A Text Classification Approach.
Jiahua JinXiangbin YanYou YuYijun LiPublished in: ICIS (2013)
Keyphrases
- text classification
- social media
- text categorization
- feature selection
- web services
- machine learning
- bag of words
- text data
- text documents
- failure recovery
- labeled data
- text mining
- management system
- naive bayes
- semantic features
- knn
- service quality
- big data
- sentiment analysis
- social networking
- social networks
- service discovery
- multi label
- data cleaning
- real world events
- text classifiers
- information diffusion
- root cause
- training documents