Modelling Service Level Agreements for Business Process Outsourcing Services.
Adela del-Río-OrtegaAntonio Manuel GutiérrezAmador Durán ToroManuel ResinasAntonio Ruiz CortésPublished in: CAiSE (2015)
Keyphrases
- business process
- service level agreements
- business processes
- business requirements
- business rules
- process model
- web services
- service oriented architecture
- workflow model
- ws bpel
- workflow technology
- business process modeling
- service providers
- business process models
- service oriented
- information systems
- virtual organization
- response time
- petri net
- case study
- process execution