Rethinking Universal Service: Citizenship, Consumption Norms and the Telephone.
Paschal PrestonRoderick FlynnPublished in: Inf. Soc. (2000)
Keyphrases
- call center
- service providers
- service oriented
- management system
- web services
- professional development
- service oriented architecture
- processor sharing
- real time
- service management
- digital technologies
- customer service
- technology enhanced learning
- service quality
- service composition
- information services
- end users
- multi agent systems
- multi agent
- data sets